Alexisoft Technologies provides SAP Application Management Services (AMS) from Hyderabad: L1, L2 and L3 support for SAP ECC and S/4HANA under a written SLA, with monitoring, incident and change management, enhancements and periodic cost reviews. Engagements are priced per ticket, per dedicated FTE or as a fixed monthly fee, and start with a structured knowledge-transfer and stabilisation phase. Last updated: October 2026.
SAP AMS covers the day-to-day running of your SAP landscape so your internal team can focus on business change. It includes:
Core Services:
- System Maintenance: Ensuring the smooth functioning of your SAP systems through regular updates, patches, and configuration changes.
- Incident Management: Addressing and resolving any issues or problems that arise within your SAP landscape.
- Problem Management: Identifying the root cause of recurring incidents and implementing solutions to prevent them from happening again.
- Change Management: Managing and controlling changes to your SAP systems to minimize disruption and risk.
Value-Added Services:
- SAP Upgrades: Helping you upgrade to the latest SAP versions to benefit from new features and functionalities.
- SAP S/4HANA Migration: Assisting you in migrating to SAP S/4HANA, the next-generation ERP platform from SAP.
- Customizations and Enhancements: Tailoring your SAP solutions to meet your specific business needs.
- Performance Optimization: Fine-tuning your SAP systems to improve their performance and efficiency.
- Security Management: Protecting your SAP environment from cyber threats through security assessments, vulnerability management, and access controls.
- Cloud Migration: Migrating your SAP systems to the cloud to benefit from scalability, flexibility, and cost savings.
Benefits of SAP AMS:
- Reduced Costs: Outsourcing your SAP support can help you reduce operational costs and free up internal resources.
- Improved Efficiency: Leveraging the expertise of SAP AMS providers can help you improve the efficiency of your SAP operations.
- Enhanced Security: Benefit from the latest security best practices and tools to protect your SAP environment.
- Increased Innovation: Focus on your core business activities while SAP AMS providers handle the complexities of your SAP landscape.
- Access to Expertise: Gain access to a pool of SAP experts with deep knowledge and experience.
- Scalability: Easily scale your SAP support services to meet your changing business needs.
Choosing the Right SAP AMS Provider:
When selecting an SAP AMS provider, consider the following factors:
- Expertise and Experience: Look for a provider with a proven track record in SAP support and services.
- Service Level Agreements (SLAs): Ensure that the provider offers SLAs that meet your specific requirements.
- Security and Compliance: Verify that the provider adheres to industry standards and regulations.
- Global Reach: If you have a global SAP footprint, consider a provider with a global presence.
- Pricing and Contracts: Evaluate the pricing model and contract terms to ensure they align with your budget and needs.
By partnering with our organization, we can optimize your SAP investment, improve your business processes, and drive innovation.
What each support level covers
| Level | Scope | Examples |
|---|---|---|
| L1 | Service desk, ticket logging, user queries, password and authorisation requests | User cannot post an invoice; role assignment |
| L2 | Functional and technical analysis, configuration fixes, job monitoring, interface errors | Pricing condition error in SD; failed IDoc; batch job rerun |
| L3 | ABAP corrections, enhancements, performance tuning, OSS note application, small projects | Custom report change; Fiori app fix; period-end performance |
SLA tiers
| Priority | Definition | Response target | Resolution target |
|---|---|---|---|
| P1 Critical | Production down or business-critical process stopped | 30 minutes | 4 hours (workaround) |
| P2 High | Major function impaired, workaround exists | 1 hour | 1 business day |
| P3 Medium | Minor function impaired | 4 hours | 3 business days |
| P4 Low | Queries, cosmetic issues, small changes | 1 business day | As scheduled |
Targets above are our standard offer; they are tailored and written into each contract. Support hours range from business hours (IST) to 24×7 with on-call cover.
Pricing models
- Ticket-based: a monthly fee for a ticket bundle, with per-ticket pricing above the bundle. Suits stable systems with predictable volumes.
- Dedicated FTE: named consultants (for example one FICO, one MM, one ABAP) at a monthly rate. Suits landscapes with continuous enhancement work.
- Fixed monthly fee: all-inclusive support for an agreed scope and SLA. Suits clients who want a predictable budget.
Onboarding: how we take over your SAP support
- Discovery (1–2 weeks): system landscape, custom objects, interfaces, open tickets and current pain points.
- Knowledge transfer (2–4 weeks): sessions with your existing team or vendor, documentation of custom developments and business processes.
- Shadow support (2 weeks): we work tickets alongside the current team.
- Steady state: full SLA support with monthly service reviews, ticket analytics and a quarterly improvement plan.
Tools and ways of working
We work in your ITSM tool (ServiceNow, Jira Service Management or SAP Solution Manager) or provide our own. Change requests follow your transport and release process. Reporting covers ticket volumes by module, SLA compliance, root-cause trends and recommendations for reducing recurring incidents.
Related reading
- Offshore vs nearshore AMS: a risk assessment
- Measuring technical-debt reduction through AMS
- Using generative AI in L1/L2 AMS support
- How AMS improves business efficiency
Frequently asked questions
What is included in SAP application management services?
Incident and problem management, service requests, monitoring, small changes and enhancements, ABAP corrections, patching support and periodic system health checks, delivered under an SLA by functional and technical consultants.
How is SAP AMS priced?
Per ticket, per dedicated consultant (FTE) or as a fixed monthly fee for an agreed scope. We recommend a model after reviewing six months of your ticket history.
Do you support both SAP ECC and S/4HANA?
Yes. We support ECC landscapes through SAP’s 2027 mainstream-maintenance deadline and S/4HANA, and can plan the migration as part of the engagement.
How long does it take to transition SAP support to Alexisoft?
Typically six to eight weeks from discovery to steady state, depending on the number of modules and custom developments.
Request an AMS proposal or call +91 99661 45622.
SAP Services
Talk to Alexisoft
Call: +91 99661 45622
Email: info@alexisoftech.com
Office: Swastik Plaza, Flat No. 402, 5th Floor, SR Nagar Main Road, Hyderabad 500038
Hours: Mon–Sat, 9:30 am – 6:30 pm IST
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